Privacy Policy

Effective October 15, 2026.

Duke Ocean is a trading name of Storylaunch Software LLC, a New Mexico limited liability company. This policy explains what information we collect when you buy from us, how we use and protect it, and when we delete it.

What we collect

When you buy a Duke Ocean product on Amazon, Amazon gives us what we need to deliver it:

• your name and shipping address, and a phone number if you gave one for delivery;
• the order details: the items, quantities, prices and the order number.

We never receive your payment card details; Amazon handles payment. This website sets no cookies, runs no analytics or advertising trackers, and has no account sign-up.

How we use it

Only to fulfil your order. Our products ship directly from our distributor's warehouse, so we pass your name, shipping address and the items ordered to that distributor for that one shipment, and record the tracking number so Amazon can show it to you. We use your information for nothing else: no marketing, no profiling, and we never sell or rent it.

Who we share it with

• Our distributor, to pack and ship your order, and the carrier it uses (FedEx or USPS) to deliver it.
• Our service providers, which host our systems: Google Cloud (database, application and encryption keys, in the United States) and Cloudflare (website).
• Authorities, only where the law requires it.

How we protect it

• Your name and address are encrypted when stored, using keys held in Google Cloud Key Management Service, and are encrypted in transit (TLS 1.2 or higher).
• Only our order system and the one officer of the company can access order information. Sign-in requires a strong password and a second factor from an authenticator app.
• Every access to customer information is logged, and the logs are reviewed at least every two weeks.
• Our systems are scanned for vulnerabilities every week and tested once a year.

How long we keep it

Your name, address and phone number are permanently deleted from our systems 21 days after your order ships, and from all backups within 30 days of shipment. We keep the order record itself (items, prices and dates, with no personal details) for seven years, as tax law requires.

If something goes wrong

If we ever learn that customer information may have been exposed, we contain it at once, notify Amazon within 24 hours, and notify affected customers and authorities where the law requires.

Your choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete it sooner. Contact us through Amazon's Buyer-Seller Messaging on your order (in Your Orders, choose Contact seller). We answer within two business days.

Changes

If we change this policy, we will update it here and change the effective date above.